Delivery & Shipping

Please note: During exceptional circumstances (e.g., courier delays, peak periods), delivery times may vary. Orders ship to one address per order; delivery charges apply per order.

Order Processing & Tracking

• Orders placed Mon–Fri (excl. Bank Holidays) are processed the same or next working day.

• You’ll receive a dispatch email with tracking once your order ships.

• Delivery windows are approximate and may vary depending on your location.

Delivery in the United Kingdom

Standard (3–5 working days)

• £4.50 or FREE on orders £30+

• Delivered Mon–Fri

Remote areas (Scottish Highlands, Aberdeen, Northern Ireland and rural locations): please allow up to 5 working days for preparation, dispatch and delivery.

International Delivery

Ireland (2–4 working days)

• £9.99

United States (5–7 working days)

• £19.99

For other destinations, please contact rachael@dollsmash.com.

Promotions & Peak Periods

During promotions or peak trading, please allow additional time for order processing and delivery.

Liability & Address Accuracy

DOLL SMASH cannot be held responsible for courier delays or issues caused by incorrect or incomplete delivery addresses entered at checkout. You'll receive an email confirmation when your order is placed and another once it has been dispatched.

Cancellations & Returns

On receipt of your items, we'll provide details of your right to cancel or return your order. Please also refer to our Returns Policy for full details.