Delivery & Shipping

Please note: During exceptional circumstances (e.g., courier delays, peak periods), delivery times may vary. Orders ship to one address per order; delivery charges apply per order.

Order Processing & Tracking

• Orders placed Mon–Fri (excl. Bank Holidays) are processed the same or next working day.

• You’ll receive a dispatch email with tracking once your order ships.

• Standard delivery windows are approximate.

Delivery in the United Kingdom

Standard (1–3 working days)

• £4.50 or FREE on orders £30+

• Delivered Mon–Fri

Next Day

• £6.50 or FREE on orders £100+

• Order by 2pm Mon–Fri for next-day dispatch

• Orders placed after 2pm Mon–Thu dispatch the next day

• Orders placed after 2pm Fri–Sun deliver Tuesday
  

Remote areas (Scottish Highlands, Aberdeen, Northern Ireland, rural): please allow up to 5 working days for preparation, dispatch and delivery.

International Delivery

Ireland (3-7 working days)

• £9.99 or FREE on orders £30+

United States (3–7 working days)

• £9.99 or FREE on orders £30+

For other destinations, please contact rachael@dollsmash.com.

Promotions & Peak Periods

During promotions or peak trading, please allow extra time for dispatch and delivery.

Liability & Address Accuracy

DOLL SMASH isn’t liable for courier delays or issues caused by incorrect addresses entered at checkout. You’ll be notified by email when your order is received and when it ships.

Cancellations & Returns

On receipt of your items, we’ll provide details of your right to cancel or return your order.